Services
When buying a product you need access to services to enable you to make the best use of that product. Alaric and its partners can provide the full range of service functions needed including training your staff or your service partner's staff to implement and manage your system. With Alaric you have the choice of using Alaric, a partner or your own staff for services. Or a combination. Our aim is to enable each customer to be as independent as they wish to be.
The descriptions below provide an outline of the range of services available from Alaric.
Programme Management Services
Alaric has a team of highly experienced senior, payments and fraud-skilled consultants which provides top level programme management and major project management services. These skills are used in Alaric’s own project deliveries and are available to clients where assistance is required in managing complex, multi-vendor programmes and projects.
Fraud and Payments Project Services
Alaric provides feasibility, specification and design study capability and is expert in advising on the integration of legacy and new payments systems and networks.
Alaric provides expert implementation services from its international network of offices, including project management, implementation, testing and client training services.
Alaric is well versed in legacy system migration as most of Alaric’s Authentic projects have required such a migration. Alaric has the tools, skills and experience to ensure cost-effective, low risk migration from legacy systems.
Fraud Operations Consultancy
Alaric’s fraud operations consultancy provides an end-to-end service for clients, from IT integration and implementation advice through to setting up and running a client’s fraud operations.
Real-time, in-flight fraud blocking is key to achieving excellent fraud prevention results. This requires a level of tight integration between the fraud solution and the client’s payments engine which most fraud solution providers can't achieve. True real-time integration is a speciality of Alaric and we can advise on and implement efficient, in-flight fraud blocking strategies for clients.
Alaric’s consultants are experienced in running fraud departments. They can advise clients on best practice fraud detection strategies and on how to best set up and run their fraud operations.
Our mathematical modellers work with clients’ staff to develop self-learning detection models, which, together with true real-time, in-flight blocking, lead to exceptional fraud detection rates at low false positive ratios.
Application Management, Maintenance and Extended Support
Alaric offers global 24x7 software product maintenance services as part of all its delivery contracts.
For clients requiring higher levels of support, Alaric offers bespoke extended support packages which may extend to full Application Management.
Application Management services go beyond normal maintenance and extended support. They include continuous monitoring and review of systems and database operations, to identify and rectify processing exceptions. This ensures maximum uptime for the client.